1 June 2024
Twilio chooses Shuttle to provide connectivity to 30+ payment gateways via their Twilio Pay solution.
Shuttle was chosen to provide a secure payment processing solution integrated into Twilio’s pay verb, designed to enable businesses to accept payments via voice calls or other communication channels. It leverages Twilio’s programmable voice and messaging APIs, allowing customers to securely input their payment information through their phone during a call or through other communications, such as SMS.
Use Cases for Twilio Pay:
- Call Center Payments: Customers can securely pay bills, purchase services, or make donations during a phone call.
- Automated Billing: Businesses can set up automated voice systems for recurring payments.
- Phone Orders: Retailers or service providers can take customer payments securely during a phone order.
- The merchant can send SMS with a payment link to the customer to make a convenient payment.
By combining Twilio’s flexible communication platform with Shuttle’s payment technology, Twilio Pay enables businesses to provide a streamlined, secure, and scalable payment experience over voice or messaging channels.
“We’re already seeing large merchants, call centres and platforms wanting to use our turn-key solution. And who wouldn’t want this, it’s fast to deploy, allows the use of the preferred payment partner and allows the option of getting paid over the phone. We know that the phone can provide the best best customer experience and now that is coupled with secure, scalable payments acceptance” says Nick Dunse, CRO at Shuttle.
The service is billed via Twilio for simplicity. Shuttle’s connector allows for IVR, voice payments and also provides the ability to send a payment link if that is more convenient for the customer.
Merchants and call centres can deploy this solution without any upfront fees in a matter of days. And technology solution providers can build on top of the connector to add call centre functionality or enable AI voice agents to utilise Twilio and Shuttle. A winning combination.
