The Payment Layer
One integration for software platforms, AI agents and merchants. Take payments on the phone, by link, or inside your own product, with any compatible gateway.
- PCI DSS Level 1
- ISO 27001
- SOC 2 Type 2
Shuttle quietly provides payments for the largest insurer, the largest broadcaster, the largest parking payments platform, the largest accounting platform, the largest CPaaS and the largest automobile manufacturer group in the world.
Trusted by platforms and direct merchants
Shuttle at a glance
One payment layer, connecting platforms and enterprises worldwide
Markets covered by Shuttle's connected payment providers include United States, Canada, United Kingdom, Ireland, Netherlands, Germany, Austria, Switzerland, France, Spain, Italy, Poland, Ukraine, Belgium, Luxembourg, Denmark, Norway, Sweden, Finland, Estonia, Latvia, Lithuania, Czech Republic, Slovakia, Hungary, Slovenia, Croatia, Romania, Bulgaria, Greece, Portugal, Gibraltar, Malta, Cyprus, Liechtenstein, United Arab Emirates, South Africa, India, Indonesia, Philippines, Thailand, Australia, Japan, Hong Kong, Singapore, Malaysia, New Zealand, Chile, Mexico and Brazil.
of dollars in payments processed through Shuttle
software platforms, plus direct merchants including the BBC, Allianz and Volkswagen
countries covered by connected payment providers
One is fine. Three is untenable.
Building payment provider integrations yourself
One provider
Fine
Read their docs, build it, ship it. A known piece of work with an end to it.
- 1 data model
- 1 set of rules
Two providers
A nuisance
The second one does everything its own way. You write the same feature twice, and you fix it twice every time either provider changes something.
- 2 data models
- 2 sets of rules
- Translation matrix
Three providers
Untenable
Three sets of docs, three different ways to describe a refund, three support contacts to chase. And if the card data passes through you, so does the PCI scope.
- 3 data models
- Translation nightmare
- 3 relationships
- SAQ-D, if cards pass through you
Shuttle is the layer that makes it one integration instead. Run more than one provider at a time, send each payment method to its own gateway, and keep the providers you already have. Why we built it that way →
What do you need?
Choose your starting point
What customers run on Shuttle
Direct Merchants
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BBC: Shuttle runs card payments for TV licence collections.
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Allianz: Voice payment collections in three countries.
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RingGo: Voice and tokenisation for parking.
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Mercedes-Benz and Volkswagen: Central car finance payments for B2B.
Platforms
35+ software platforms use Shuttle, including
Get paid while the caller is still on the line
What changed on the phone
The phone never went away. What changed is who answers.
Calls that once needed a floor of agents are increasingly handled by AI.
Without a way to take payment on the call
- Can: Book the appointment
- Can: Quote the price
- Can: Resolve the query
- Cannot: Take the money
So the caller gets handed off to pay
Shuttle closes that gap inside the same call: no transfer to another line, no callback. Here is how.
- 1 On the call
Start the payment on the call
Your team or your AI voice agent starts the payment inside the call. No transfer to another line and no callback.
- 2 On the call
Card entered on the keypad
The caller keys in their card. The digits go to the payment gateway and never reach the agent, the screen or the call recording.
- 3 After the call
Can't pay right now? Send a link
Send a payment link by SMS or email, so the payment can still come in after the call ends.
- Works with Twilio today, and any carrier coming soon
- 30+ gateways for voice payments
- Limits your PCI scope. Shuttle is PCI DSS Level 1
Built for platforms operating at scale
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Multi-PSP
Connect 40+ providers, and send each payment method to its own gateway
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PCI DSS Level 1
Highest level of payment card security certification
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ISO 27001
International standard for information security management
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SOC 2
Audited controls for security, availability, and confidentiality
From Startup to Enterprise
What our customers are saying
Shuttle let us add payments without having to own or manage payments ourselves. Our customers can bring their own gateways, and we were able to improve the payment experience and scale without hiring a payments or finance team.
Harry Bevan Invoice Stack Shuttle let us treat legacy payment providers as a modern SaaS service. It enabled us to support the gateways our customers required and fully automate high-value transactions across regulated industries.
Nathan Liu PolyAI Talk to us
See how The Payment Layer gives platforms one integration for voice, links and embedded checkout, with 40+ PSPs (30+ for voice).
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