1 October 2024
Shuttle and PolyAI work together to Enable Seamless Payments and Enhanced Customer Experience Across Industries
Users of PolyAI, a leading provider of conversational AI solutions, can now integrate their preferred payment partners, enabling smooth payment workflows that include fraud prevention and flexible payment methods. Industries that rely on automated customer service need secure, streamlined payment options, and this partnership addresses the growing demand for both convenient payments and top-tier customer engagement.
With Shuttle, PolyAI is now able to onboard businesses from nearly any country, as Shuttle provides access to top payment service providers around the world. This expansion gives PolyAI clients the ability to integrate payments directly into their AI-powered customer service workflows.
What is PolyAI?
PolyAI delivers cutting-edge conversational AI technology, helping businesses automate and scale customer service with natural, human-like dialogues. Industries from retail to banking and healthcare trust PolyAI to manage complex customer interactions at scale, all while maintaining high levels of satisfaction. The platform supports multiple languages and offers conversational experiences that allow customers to resolve issues, schedule services, or make inquiries without human intervention. By combining AI technology with intuitive conversation design, PolyAI ensures businesses can offer a personalized customer service experience, anytime and anywhere.
Now, with Shuttle’s integration, PolyAI clients can manage payments within the same conversational experience. This allows for a seamless flow, from customer inquiry to payment processing, with the added benefits of fraud prevention and customizable payment workflows. Clients can configure different payment setups based on geography or service offering, all without the need for complex coding. Payment statuses can be tracked in real-time through the PolyAI platform, giving businesses full visibility over transactions.
“We’re thrilled to enable PolyAI with powerful payment solutions, creating a seamless blend of advanced conversational AI and secure payment capabilities,” said Nick Dunse, CRO at Shuttle. “With this partnership, PolyAI can further simplify customer interactions, ensuring payments are as easy as the conversations themselves.”
PolyAI sets itself apart with its focus on creating lifelike conversational experiences, transforming how businesses engage with their customers. While many AI platforms offer standard solutions, PolyAI excels in making customer service interactions as natural and efficient as possible. With the addition of Shuttle’s payment integration, businesses can now manage both service inquiries and payments in one unified workflow, providing a more streamlined customer experience.
Shuttle and PolyAI’s partnership represents a new era in automated customer service, allowing businesses to interact with customers on a global scale while managing secure payments in real-time.
